It’s often said the definition of insanity is doing the same thing over and over again and expecting a different result. Nothing could be more applicable to IT management. IT managers are in a constant fire drill, responding to some “unbeatable fire” when they are desperate to correct an ensuing disaster. There is no due diligence with responses made in these situations — it’s all about getting and keeping the infrastructure up and running. Stop-gap measures merely address the symptom, but not the root cause, of most problems.

IT Management: Avoiding the Pitfalls of New Technology Deployments